October 15, 2007
Thank you so much for your successful effort in saving our pool. Midwest pulled out all the stops to find a solution to the problem with our install by another Company. We are so touched that Midwest cared enough to get involved event though you did not sell us the Pool.
We regret everyday that we went with AquaMarine Pools. Mark at AquaMarine is supposed to be the Owner, but he sure did not act like it. He dodged our calls for 2 months before finally coming out and then once he saw the problem, we never heard from him again. Aquamarine improperly installed our pool and sold us items for an above ground pool unbeknownst to us. He obviously knew we were first time pool owners and took advantage of it.
In good times and bad the way you handle your mistakes make you honorable and trustworthy. Mark at AquaMarine failed miserably during our year of trying to have him correct his bad install.
Midwest on the other hand, not only stood behind their Manufacturer's Pool they repaired another Company's mistakes. This will truly make us loyal Customers and we will let everyone know. Scott, you were an absolute pleasure to deal with and thanks again for all that you did!
Lawrence & Vicki Burr
As a leading concrete contractor for several pool companies in the South East Michigan, I recommend Midwest Fiberglass Pool Distributors as being the absolute best. Their quality work proves that they have been in the pool business twice as long as any other fiberglass pool company. Their installation crews make doing our job an absolute breeze. I have seen other pool companies throughout the years put pools in without correct backfill, destroy a backyard from end to end and even put pools in that are out of level. Midwest Fiberglass Pool Distributor ensures that their job sites are always clean, the pools level and backfill the pools with compactible pea stone. Another reason to choose Midwest Fiberglass Pool Distributors is their ability to pay their sub-contractors upon completion. I know it sounds strange but there have been unfortunate cases where we have had to place a lien on a customers home because the pool company that contracted us to do the concrete could not pay the bill upon completion!! Don’t get stuck with a bad pool contractor – choose Midwest Fiberglass Pool Distributors.
Sincerely- Potoroka Concrete
Great Decision Absolute Joy
From beginning to end, we have been thoroughly pleased with our decision to get a fiberglass pool. As a previous Gunite pool owner, I was hesitant to even own another pool. I’m sure glad we found out about fiberglass.
--Truly Yours-Fran Faye
We would like to express our sincere thanks to the entire staff at Midwest Fiberglass Pools for our recent pool. Your professional staff was an absolute joy to work with. Your team made an otherwise intimidating purchase comfortable and enjoyable, something that is seldom found in business these days. We are exceptionally pleased with the professionalism and pride in workmanship that has been demonstrated during every step of the installation process.
-- Great Job! – Buffa Family
After several months of research we decided on Midwest Pools to construct our pool.
With each phase your workers take the time to talk with us about what they were doing. It was obvious that every worker was proud to work for Midwest Pools and expressed the quality that went into their work. We can attest that Midwest Pools is customer oriented and the quality of their work is very important.
--Sincerely – Bob and Sally Mauro
Second Time Customer
When our family sold our home with a Midwest Pool, we knew immediately who to call when we purchased our new home. My family and friends enjoy every minute of our backyard oasis. Please feel free to refer customers in my area to come see our beautiful new backyard. Good luck to you and your family, we couldn’t have chosen a better Fiberglass pool company!
--Very Truly- Phil Leone and Family
Now that the summer season is over and my pool has been winterized, I wanted to take the time to formally thank you, Midwest pools for providing me with an outstanding product and responsive service. As you are aware, I am a customer that fully researches the products and the people that install and service my purchase, in many cases these are not the same companies. My up front investigation proved to be a worthwhile effort, as everything that was promised to me was delivered. My experience from start to finish revealed that your company is committed to customer service. If my company (one of the big three) could provide the type of service I received from Midwest, we would dominate our competition.
--Sincerely- Scott Mitchell